Your privacy matters

Privacy Policy

Rampart Pest Management · ABN 38 306 800 931 · Last updated 3 July 2026

Rampart Pest Management ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and disclose personal information when you use our website, request a quote, or engage us for pest management services.

1. What Information We Collect

We collect personal information that is reasonably necessary to provide pest management services, including:

•Name and contact details (phone number, email address, postal address)

•Property address and details relevant to the service (e.g. property type, access instructions)

•Payment information processed through our payment provider

•Correspondence and service history, including inspection reports, treatment records and photos taken during service visits

•Information you provide when submitting a booking request, quote request or general enquiry through our website

2. How We Collect Information

We collect personal information directly from you when you:

•Submit a form on our website (such as a booking request or quote request)

•Contact us by phone, email or in person

•Engage us to provide pest management services

•Make a payment for services rendered

Website form submissions are processed through our booking system and email notification service. Payments made in person or on-site are processed through our payment provider. Job records, inspection reports and service history are stored in our job management software.

3. Why We Collect and Use Your Information

We use your personal information to:

•Respond to enquiries and provide quotes

•Schedule and deliver pest management services

•Maintain accurate service records and treatment history, including for compliance and warranty purposes

•Process payments for services provided

•Communicate with you about upcoming or completed services

•Meet our legal, regulatory and licensing obligations, including record-keeping requirements under pest management and chemical use regulations

•Improve our services and website

We do not use your personal information for unrelated marketing purposes without your consent, and you can opt out of any marketing communications at any time.

4. Disclosure of Information

We do not sell or rent your personal information. We may disclose your information to:

•Third-party service providers who support our business operations (such as booking, payment processing, and job management platforms), solely for the purpose of delivering our services to you

•Regulatory or government bodies where required by law (for example, licensing, chemical use records, or council compliance)

•Professional advisors (such as our accountant or legal advisor) where necessary

•A body corporate or property manager, where we are engaged on their behalf and the service relates to a scheme they manage

Any third-party providers we use are required to handle your information securely and only for the purpose for which it was provided.

5. Data Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Information is stored in secure, password-protected digital systems. Paper records, where used, are stored securely and disposed of appropriately when no longer required.

We retain service and treatment records for as long as necessary to meet our legal, regulatory and warranty obligations, after which they are securely deleted or destroyed.

6. Access and Correction

You have the right to request access to the personal information we hold about you, and to request correction of any information that is inaccurate, out of date or incomplete. To make a request, please contact us using the details below.

We will respond to reasonable requests within a reasonable timeframe. In some cases, we may need to verify your identity before providing access to your information.

7. Website and Cookies

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site and to measure the effectiveness of our advertising. This information is generally anonymised and used in aggregate; it does not personally identify you unless you have submitted a form.

You can disable cookies through your browser settings, though this may affect how parts of the website function.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies separately.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us directly so we can address it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website.

11. Contact Us

For any questions about this policy or how we handle your personal information, please contact Rampart Pest Management (ABN 38 306 800 931):

•Email: admin@rampartpest.com.au

•Phone: 0428 563 886

•Website: rampartpest.com.au