Payment Terms
Rampart Pest Management ABN 38 306 800 931 QBCC Licence 15552335
These payment terms apply to all services provided by Rampart Pest Management and form part of the agreement between Rampart Pest Management and the client. By accepting a quote or proceeding with a booking, you agree to these terms.
Payment Due
Payment is due on the day of service. An invoice will be issued on the day of job completion. Where payment is not made on the day, the full invoice amount is due within 7 days of the invoice date.
Accepted Payment Methods
- Card — via Square on the day of service (technician carries a card reader)
- Bank transfer — details provided on invoice; must be received within 7 days of invoice date
- Cash — accepted on the day of service
A card surcharge applies to payments made by card through MYOB invoice. No surcharge applies to card payments made via Square on the day of service.
Deposits
For jobs with a quoted value of $1,000 or more, a deposit of 30% of the quoted amount is required before work will be scheduled or commenced. Deposits are non-refundable where a cancellation occurs within 48 hours of the scheduled service time (see Cancellation Policy below).
Deposit payment details will be provided with your quote. Work will not be scheduled until the deposit is received and cleared.
Late Payment
Accounts not paid within 7 days of the invoice date will incur a late payment fee of 10% of the outstanding balance per month, calculated from the invoice date.
Late payment fees will continue to accrue on the outstanding balance (including any previously accrued fees) until the account is paid in full.
Rampart Pest Management reserves the right to suspend future bookings for any client with an outstanding unpaid invoice.
Debt Collection
Where an account remains unpaid and is referred to a debt collection agency or legal representative, the client is responsible for all associated costs including but not limited to:
- Debt collection agency fees
- Legal fees and disbursements
- Court filing fees (where applicable)
These costs will be added to the outstanding balance and pursued as part of the total debt.
Cancellation Policy
More than 48 hours notice: No cancellation fee applies.
Less than 48 hours notice: No cancellation fee applies; however, any deposit paid is non-refundable.
No-show (technician attends and access is not available): A callout fee of $95 applies at the discretion of Rampart Pest Management. The callout fee will be invoiced and is subject to these payment terms.
Rampart Pest Management reserves the right to waive any cancellation or callout fee at its discretion.
Limitation of Liability
To the maximum extent permitted by law, Rampart Pest Management’s total liability to the client for any claim arising from services provided is limited to the cost of re-performing the relevant service.
Rampart Pest Management is not liable for any indirect, consequential, incidental, or special loss or damage of any kind, including but not limited to:
- Loss of income or business opportunity
- Loss of use of any property or equipment
- Damage to property caused by pest activity before, during, or after a treatment
- Any costs arising from pest activity not detected or not treated under the original service scope
Nothing in these terms excludes any guarantee, warranty, or right that cannot be excluded under the Australian Consumer Law.
Quotes and Estimates
All quotes are valid for 30 days from the date of issue unless otherwise stated. Quoted prices are based on the scope of work described at the time of quoting. Variations to scope may result in revised pricing, which will be communicated before additional work is carried out.
Termite barrier quotes are estimates only until a formal termite inspection has been completed. Where an inspection is required prior to quoting, an inspection fee applies — this fee is credited toward the cost of treatment if works proceed.
Report Release & Addressed Party
Inspection reports and treatment reports will not be released until payment has been received in full. Reports are prepared for the named client and property address only. Rampart Pest Management accepts no responsibility for the use of any report by a third party, or for reliance on a report in relation to any property or address other than that specified in the report.
Disputes
If you believe an invoice is incorrect, please contact us within 7 days of the invoice date at admin@rampartpest.com.au. Disputed amounts should be clearly identified in writing. Undisputed portions of an invoice remain due and payable by the original due date.
Australian Consumer Law
Nothing in these payment terms limits or excludes any rights you may have under the Australian Consumer Law.
For details of our service guarantee, see our Service Guarantee page.
Last updated: April 2026